Your methanol solution 
for efficient mobile heaters

Privacy Policy

This privacy policy applies to Heatanol AG: 

Heatanol AG
Stationsstrasse 90
6023 Rothenburg
Fon: 041 281 20 00
Fax: n/a
E-Mail: info@heatanol.com
UID-Number: 437.504.515 VAT

 

1. General information

Heatanol AG takes the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy. Heatanol AG bases its handling of data on the Swiss Data Protection Act (DSG) and the EU General Data Protection Regulation (EU GDPR).

This privacy policy explains how we process the personal data we collect from our existing and potential customers when they use our services, visit our events or premises, subscribe to our newsletter, or use our websites and services that are subject to this privacy policy. Personal data is any data that can be used to identify you personally.

Heatanol AG is the data controller for your personal data, i.e., the organization that determines the “purposes and means” for the processing of your personal data, or in other words, the purposes for which the personal data processed by Heatanol AG is used and the manner in which this data is processed.

Note on the responsible body
The responsible body for data processing at Heatanol AG is:

Heatanol AG
Stationsstrasse 90
6023 Rothenburg
Fon: 041 281 20 00
Fax: n/a
E-Mail: info@heatanol.com
UID-Number: 437.504.515 VAT

Representatives in the EU:

Heatanol AG
Stationsstrasse 90
6023 Rothenburg
Fon: 041 281 20 00
Fax: n/a
E-Mail: info@heatanol.com
UID-Number: 437.504.515 VAT

 

Validity of this privacy policy 
This privacy policy applies to the following services, among others:

  • Filling out a form on one of our websites. 
  • Contacting us with a callback request. 
  • Purchasing or researching products or services offered by Heatanol AG, both online and offline. 
  • Participating in (market) research projects, such as surveys and the like. 
  • Participating in one of our events. 
  • Queries from you that we process, such as those relating to malfunctions or to products or services we offer. 
  • Marketing for goods or services that we believe may be of interest to you and your business.

Contacting Heatanol AG

Please contact Heatanol AG at info@heatanol.com if you have any questions or comments about this privacy policy.

We hope that Heatanol AG will be able to address any concerns you may have to your satisfaction. If this is not the case, you can report your concerns to your local data protection authority.

2. Principles of data processing at Heatanol AG

Legality
Processing must be based on a legal basis (law, ordinance, statutes, regulations, or equivalent) or carried out with the consent of the persons concerned.

Principle of good faith
Data must be processed in good faith. Personal data may not be obtained if the person concerned is unaware of this or if it is against their will.

Proportionality
Processing must be appropriate, i.e., it must be proportionate to the purpose and limited to what is necessary to achieve that purpose.

Purpose
Personal data may only be collected for a specific purpose that is recognizable to the data subject; it may only be processed in a manner that is compatible with that purpose.

Recognizable collection
The collection of personal data and, in particular, the purpose of its processing must be recognizable to the data subject; the purpose of the processing must be stated at the time of data collection or be apparent from the circumstances. Where necessary, consent to processing shall be obtained. This must be given voluntarily (prohibition of coupling) and expressly for each individual data processing operation. Consent may be revoked at any time, either in whole or for individual purposes of data processing.

Accuracy and right to be forgotten
Personal data must be as complete and up-to-date as circumstances permit. The data subject may request that incorrect data be corrected. Personal data shall be deactivated, anonymized, or destroyed as soon as it is no longer required for the purpose of processing.

Data security
The data protection officer and the processor shall ensure data security appropriate to the risk by means of suitable technical and organizational measures. It shall be ensured that personal data is only processed on the instructions of the controller.

Privacy by Design and by Default
The data protection officer is obliged to design data processing in such a way, both technically and organizationally, that data protection regulations are complied with from the outset without the need for special adjustments. He takes this into account from the planning stage onwards.

Accountability
Heatanol AG establishes and maintains control mechanisms and systems to ensure and actively demonstrate that data processing complies with the EU GDPR throughout the entire process.

Rights of data subjects
Persons whose data is processed by Heatanol AG have the right to know what data is involved. If necessary, they can request that the data be corrected or deleted.

Revocation of your consent to data processing
Many data processing operations are only possible with your express consent. You can revoke your consent at any time. To do so, simply send us an informal email. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

Right to lodge a complaint with the competent supervisory authority
In the event of violations of data protection law, the data subject has the right to lodge a complaint with the competent supervisory authority.

Switzerland
Data protection officer of the canton of Lucerne:
datenschutz.lu.ch

Right to data portability
You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done if it is technically feasible.

Information, blocking, deletion
Within the framework of the applicable legal provisions, you have the right to receive information free of charge at any time about your stored personal data, its origin and recipients, and the purpose of data processing, and, if applicable, a right to correction, blocking, or deletion of this data. You can contact us at any time at the address given in the imprint if you have any further questions on the subject of personal data.

Objection to advertising emails
We hereby object to the use of contact data published within the scope of the imprint obligation for sending unsolicited advertising and information material. The operators of the pages expressly reserve the right to take legal action in the event of unsolicited sending of advertising information, for example through spam emails.

3. Legitimate interest

Heatanol AG's legitimate interests include those that serve to understand customers precisely so that we can create and market new products and services and offer our customers better experiences. For example:

  • We conduct analyses on this legal basis because they are necessary to provide you with a tailored experience and to improve, maintain, and manage our products and services in a way that meets your customer expectations. 
  • We need your data so that we can better support your organization and continue to provide the products and services you use. 
  • We use campaign and acquisition management technologies that help us analyze how our customers communicate with us so that we can ultimately provide you with more relevant and interesting content;
  • We engage in product development to improve our products and services, and use your feedback from surveys and other sources as part of this process;
  • Like most companies, we market new products and services that we think may be of interest to you, where permitted, and you always have the option to opt out of these updates.

4. Contract fulfillment

In order to support you or your company and fulfill our service contract with you, we may need to collect personal data to fulfill orders and provide services. For this purpose, we need to arrange appointments and therefore collect the contact details of a person in your company.

If we need to perform technical work within your infrastructure, we may have access to personal data stored within your organization. If we engage third parties to perform our activities, we ensure that they are trusted partners whose values align with ours.

5. Information collected and its intended use

We collect personal information in the following circumstances:

  • If you have expressed interest in a product or service we offer, we will collect your business contact details. For example, if you contact us online, visit our exhibition stand at an event, or call us to inquire about a potential service or product, we will record your details so that we can follow up on your enquiry and suggest other products and services that may be of interest to your business. 
  • When we conduct market research and identify potential buyers: to ensure that we reach the appropriate target groups, we may from time to time purchase marketing lists and other databases containing contact details. These may include your name, business email address, and business phone number. We do not purchase marketing lists that contain your private contact details. 
  • To improve your user experience and the overall quality of our offering: your personal data helps us to personalize the content we send you. For example, we collect your job title to ensure that we provide marketing material that is relevant to your role in the company.

6. Disclosure of information

Information disclosure at Heatanol AG
We restrict access to personal data to internal personnel at Heatanol AG who have a genuine need to know this information.

Sharing information outside Heatanol AG, with our partners and third parties
We will not share your processed personal information with other individuals or companies outside Heatanol AG, unless this is provided for in this policy or you have given your consent.

We may share your personal information with the following third parties and others for the following purposes:

Data transfer to third parties for advertising and marketing purposes when concluding contracts for services and digital content

You expressly allow us to transfer your personal data to third parties (outside Heatanol AG) for advertising and marketing purposes. No further transfer of data will take place unless you have expressly consented to the transfer.

7. Surveys: Improving our products and services

Heatanol AG occasionally sends out surveys and feedback forms. If you provide your name and contact information, we may use this data to respond to your feedback, provide you with information we think may be of interest to you, and add you to our marketing database (you can opt out of this option during the survey if you are not interested).

8. Your obligations

You guarantee the quality of the information you provide through our services. All personal data you submit to Heatanol AG must be factually correct, accurate, and up to date. You are responsible for ensuring that you provide truthful, accurate, and up-to-date information that complies with this principle.

9. Data collection on our website

When you use this website, various personal data is collected. Personal data is data that can be used to identify you personally. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.

We would like to point out that data transmission over the Internet (e.g., when communicating by email) can have security gaps. Complete protection of data against access by third parties is not possible.

Who is responsible for data collection on this website?
Data processing on this website is carried out by the website operator. Their contact details can be found in the legal notice on this website.

How do we collect your data?
Your data is collected when you provide it to us. This may include, for example, data that you enter in a contact form. Other data is collected automatically by our IT systems when you visit the website. This is mainly technical data (e.g., Internet browser, operating system, or time of page view). This data is collected automatically as soon as you enter our website.

What do we use your data for?

Some of the data is collected to ensure that the website is provided without errors. Other data may be used to analyze your user behavior.

What rights do you have regarding your data?
You have the right to receive information about the origin, recipient, and purpose of your stored personal data free of charge at any time. You also have the right to request the correction, blocking, or deletion of this data. You can contact us at any time at the address given in the imprint if you have any further questions on the subject of data protection. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.

Analysis tools and third-party tools
When you visit our website, your surfing behavior may be statistically evaluated. This is done primarily with cookies and so-called analysis programs. The analysis of your surfing behavior is usually anonymous; your surfing behavior cannot be traced back to you. You can object to this analysis or prevent it by not using certain tools. Detailed information on this can be found in the following privacy policy. You can object to this analysis. We will inform you about the options for objection in this privacy policy.

Cookies
Some of the Internet pages use so-called cookies. Cookies do not harm your computer and do not contain viruses. Cookies serve to make our offer more user-friendly, effective, and secure. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called “session cookies.” They are automatically deleted at the end of your visit. Other cookies remain stored on your device until you delete them. These cookies enable us to recognize your browser the next time you visit.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when closing the browser. If you deactivate cookies, the functionality of this website may be limited.

Cookies that are necessary for the electronic communication process or for the provision of certain functions you have requested are stored on the basis of Art. 6 (1) lit. f GDPR. The website operator has a legitimate interest in storing cookies for the technically error-free and optimized provision of its services. If other cookies (e.g., cookies for analyzing your surfing behavior) are stored, these are treated separately in this privacy policy.

Server log files
The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

This data is not merged with other data sources. The basis for data processing is Art. 6 (1) lit. f GDPR, which permits the processing of data for the fulfillment of a contract or pre-contractual measures.

Contact form
If you send us inquiries via the contact form, your details from the inquiry form, including the contact details you provided there, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We will not pass on this data to third parties outside Heatanol AG without your consent.

The data entered in the contact form is therefore processed exclusively on the basis of your consent (Art. 6 para. 1 lit. a GDPR). You can revoke this consent at any time. To do so, simply send us an informal email. The legality of the data processing operations carried out until the revocation remains unaffected by the revocation.

The data you enter in the contact form will remain with us until you request its deletion, revoke your consent to its storage, or the purpose for data storage no longer applies. Mandatory legal provisions – in particular retention periods – remain unaffected.

Processing of data (customer and contract data)
We collect, process, and use personal data only to the extent necessary for the establishment, content, or modification of the legal relationship (inventory data). This is done on the basis of Art. 6 (1) lit. b GDPR, which permits the processing of data for the fulfillment of a contract or pre-contractual measures. We collect, process, and use personal data about the use of our website (usage data) only to the extent necessary to enable the user to use the service or to bill for it. The customer data collected is deleted after completion of the order or termination of the business relationship. Statutory retention periods remain unaffected.

The basis for data processing is Art. 13 para. 2 lit. a DSG / Art. 6 para. 1 lit. b GDPR, which permits the processing of data for the fulfillment of a contract or pre-contractual measures.

SSL or TLS encryption
For security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator, this site uses SSL or TLS encryption. You can recognize an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line. If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Processing of applicant data
Your personal data will only be made available to internal employees who are involved in the decision-making process for the application procedure. The processing of personal data is carried out exclusively within the framework of the statutory provisions. The legal basis for the processing of personal data is Art. 6 (1) (b) of the General Data Protection Regulation (GDPR). In Switzerland, Art. 13 (1) (second case) and (2) (a) of the Federal Act on Data Protection (FADP) also apply.

10. Analysis tools on our website and advertising

Google Analytics
This website uses functions of the web analysis service Google Analytics. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses so-called “cookies.” These are text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there.

The storage of Google Analytics cookies is based on Art. 6 (1) lit. f GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising.

IP anonymization
We have activated the IP anonymization function on this website. This means that your IP address will be truncated by Google within member states of the European Union or in other signatory states to the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide other services related to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

Browser plugin
You can prevent the storage of cookies by adjusting your browser software settings accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

Objection to data collection
You can prevent Google Analytics from collecting your data by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to this website: Google Analytics deaktivieren

For more information on how Google Analytics handles user data, please refer to Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=de.

Order data processing
We have concluded a contract with Google for order data processing and fully implement the strict requirements of the data protection authorities when using Google Analytics.

Demographic characteristics in Google Analytics
This website uses the “demographic characteristics” feature of Google Analytics. This allows reports to be generated that contain information about the age, gender, and interests of site visitors. This data comes from interest-based advertising by Google and visitor data from third-party providers. This data cannot be attributed to any specific person. You can disable this feature at any time via the ad settings in your Google account or generally prohibit the collection of your data by Google Analytics as described in the section “Objection to data collection.”

Google Analytics Remarketing
Our website uses the functions of Google Analytics Remarketing in conjunction with the cross-device functions of Google AdWords and Google DoubleClick. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

This feature allows you to link the advertising target groups created with Google Analytics Remarketing to the cross-device functions of Google AdWords and Google DoubleClick. This allows interest-based, personalized advertising messages that have been tailored to you based on your previous usage and browsing behavior on one device (e.g., mobile phone) to also be displayed on another of your devices (e.g., tablet or PC).

If you have given your consent, Google will link your web and app browsing history to your Google account for this purpose. This allows the same personalized advertising messages to be displayed on every device you log into with your Google account.

To support this feature, Google Analytics collects Google-authenticated user IDs, which are temporarily linked to our Google Analytics data to define and create target groups for cross-device advertising.

You can permanently opt out of cross-device remarketing/targeting by disabling personalized advertising in your Google account; to do so, follow this link: https://www.google.com/settings/ads/onweb/.

  • Suppliers or other subcontractors with whom we have a business relationship and who provide us with products and services so that we can provide services to you (e.g., partners who provide software support, website hosting, and website management); 
  • External service providers who generate marketing campaigns and sales leads and conduct market research on our behalf; 
  • With our professional and legal advisors for commercial, financial, or legal advice purposes; 
  • If we sell business assets, your personal information may be disclosed to a potential buyer. In these circumstances, we will try to bind the buyer to the terms of this privacy policy; 
  • In exceptional circumstances, personal information may be disclosed to third parties, such as the police and regulatory authorities, so that we can protect our rights, property, or the safety of our customers, employees, and assets; 
  • We may also disclose your personal information if necessary to comply with a legal obligation in a particular jurisdiction, even if this is based on a voluntary action or decision on our part (e.g., our decision to operate in a particular country or similar).
    • Browser type and browser version 
    • Operating system used 
    • Referrer URL 
    • Host name of the accessing computer 
    • Time of the server request 
    • IP address
  • The summary of the data collected in your Google account is based exclusively on your consent, which you can give or revoke at Google (Art. 6 para. 1 lit. a GDPR). For data collection processes that are not merged into your Google account (e.g. because you do not have a Google account or have objected to the merger), the collection of data is based on Art. 6 para. 1 lit. f GDPR. The legitimate interest arises from the fact that the website operator has an interest in the anonymous analysis of website visitors for advertising purposes.

Further information and the privacy policy can be found in Google's privacy policy at: https://www.google.com/policies/technologies/ads/.

Google AdWords and Google Conversion Tracking
This website uses Google AdWords. AdWords is an online advertising program provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (“Google”).

We use conversion tracking as part of Google AdWords. When you click on an ad placed by Google, a conversion tracking cookie is set. Cookies are small text files that the Internet browser stores on the user's computer. These cookies expire after 30 days and are not used to personally identify users. If the user visits certain pages of this website and the cookie has not yet expired, Google and we can recognize that the user clicked on the ad and was redirected to this page.

Each Google AdWords customer receives a different cookie. Cookies cannot be tracked via the websites of AdWords customers. The information collected using the conversion cookie is used to generate conversion statistics for AdWords customers who have opted for conversion tracking. Customers learn the total number of users who clicked on their ad and were redirected to a page tagged with a conversion tracking tag. However, they do not receive any information that can be used to personally identify users. If you do not wish to participate in tracking, you can object to this use by easily deactivating the Google conversion tracking cookie via your Internet browser under user settings. You will then not be included in the conversion tracking statistics.

The storage of “conversion cookies” is based on Art. 6 (1) lit. f GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising.

For more information about Google AdWords and Google Conversion Tracking, please refer to Google's privacy policy: https://www.google.de/policies/privacy/.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when closing the browser. If you deactivate cookies, the functionality of this website may be restricted.

11. Plugins and tools on our website

YouTube
Our website uses plugins from the Google-operated site YouTube. The operator of the site is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

When you visit one of our pages equipped with a YouTube plugin, a connection to the YouTube servers is established. The YouTube server is informed which of our pages you have visited.

If you are logged into your YouTube account, you enable YouTube to assign your surfing behavior directly to your personal profile. You can prevent this by logging out of your YouTube account.

The use of YouTube is in the interest of an appealing presentation of our online offers. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR.

Further information on the handling of user data can be found in YouTube's privacy policy at: https://www.google.de/intl/de/policies/privacy.

Google Web Fonts
This site uses web fonts provided by Google to ensure uniform font display. When you visit a page, your browser loads the required web fonts into your browser cache to display text and fonts correctly.

For this purpose, the browser you are using must connect to Google's servers. This allows Google to know that our website has been accessed via your IP address. The use of Google Web Fonts is in the interest of a uniform and appealing presentation of our online offerings. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR.

If your browser does not support web fonts, a standard font from your computer will be used.

Further information about Google Web Fonts can be found at https://developers.google.com/fonts/faq and in Google's privacy policy: https://www.google.com/policies/privacy/.

Google Maps
This site uses the Google Maps map service via an API. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

To use the functions of Google Maps, it is necessary to store your IP address. This information is usually transferred to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer.

The use of Google Maps is in the interest of an appealing presentation of our online offers and to make it easy to find the locations we have indicated on the website. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR.

For more information on the handling of user data, please refer to Google's privacy policy: https://www.google.de/intl/de/policies/privacy/.

12. Newsletter

Newsletter data
If you would like to subscribe to the newsletter offered on the website, we require your email address and information that allows us to verify that you are the owner of the email address provided and that you agree to receive this newsletter and other newsletters from Heatanol AG. Further data is not collected or is collected on a voluntary basis only. We use this data exclusively for sending the requested information and do not pass it on to third parties.

The data entered in the newsletter registration form is processed exclusively on the basis of your consent (Art. 13 para. 1 DSG / Art. 6 para. 1 lit. a GDPR). You can revoke your consent to the storage of data, your email address, and its use for sending the newsletter at any time, for example via the “Unsubscribe” link in the newsletter. The legality of the data processing operations already carried out remains unaffected by the revocation.

The data you provide us for the purpose of receiving the newsletter will be stored by us until you unsubscribe from the newsletter and will be deleted after you unsubscribe. Data stored by us for other purposes remains unaffected by this.

13. Data transfer

Where necessary for the performance of the contractual relationship, we transfer data to third parties, which may be located both in Switzerland and abroad.

Your data will also be processed by our IT providers. This processing generally takes place in Switzerland or in the European Union.

If we transfer data to countries that do not have adequate data protection, this is done either in fulfillment of a contract concluded in your interest, in fulfillment of a contract with you, using standard data protection clauses, or we obtain your express consent.

14. Storage

Unless otherwise specified in this privacy policy, we generally store data for a period of 10 years from the date of collection. After this period, the data is deleted unless you have consented to further storage or there are special legal storage obligations or an overriding business interest.